Shipping policy

Shipping Policy

 

SIGNATURE CONFIRMATION 

We recommend all orders over the value of $150 add Signature confirmation onto orders. Standard signature confirmation would be invoiced after the order has been placed. The price of the signature depends on the amount/weight of the package. Please contact us with your order number to add signature confirmation to your order. 

 

TAXES AND DUTIES 

All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, on rare occasions custom agents may delay the delivery of some packages.

 

Refused Packages 

All Refused Packages are subject to a 15% restocking fee of the final order total. NO EXCEPTIONS.

 

Undeliverable Packages 

All Undeliverable packages that are not reshipped (After the customer pays for reshipment) are subject to a 15% restocking fee of the final order total. NO EXCEPTIONS.

 

Delivered Packages

All packages marked as delivered by USPS, FedEx, or UPS are the liability of the customer. Customers must be present or provide accommodation when packages are being delivered. We are not responsible for any lost packages once the item (in the tracking) has been marked as delivered.